Raving, has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team experts with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that has transformed businesses of all sizes.
Learn more at https://betravingknows.com/
Is it the person or is the process?
“Look, there is no doubt we have a tremendous workforce out there. Our team members have faced incredible challenges the last two years, showing up every day, for our Tribes and for our guests. It is our jobs as leaders to ensure that our processes aren’t causing more frustration or dissatisfaction, but making it easier for them to use the highest and best use of their talent and time. Introducing Lean Six Sigma,” said Scott.
Frustrations in our casino and hospitality operations?
Lean Operations Management is a way of doing business that can identify challenges, no matter what the size of the gaming or hospitality organization. For example, do you have complaints from hotel guests that response to room maintenance is taking too long? Do you have casino players frustrated with jackpot pays? Do you have valuable players standing in line for food when they’d rather be playing? In the past, the “blame” would fall more on the team member or management, rather than looking at the obstacles facing daily activities, with hard working employees feeling, “I’m working so hard, but nothing ever seems good enough.”
Gain Strategic Market Advantage
Lean Operations Management originated in Japan at Toyota and is a methodology that has been embraced by industries since the 1940s and has been adopted by many industries. As part of Raving’s business optimization program, Deana Scott shares, “All of our programs are based on evidence-based methodologies to help organizations realize results that hit the bottom line. Our clients, many of them who are wearing many hats and running very lean, now have the opportunity to work with Jeff and Mason to improve their operations. And that means a true impact to not only the bottom line, but to the health of our workforce. This service, combined with our other successful training and outsourced support data analytics programs gives our clients the tools they need to succeed in this challenging environment.”
The Raving team, in partnership with Jeff Gray and Mason Gray from Lean Revisions, bring a proven approach to efficient and effective Tribal gaming and hospitality operations. Contact them today! https://betravingknows.com/contact/
Meet the entire Raving Team, including Jeff Gray and Mason Gray from Lean Revisions, February 7th – 10th, 2022, at the Raving NEXT: Indian Gaming Analytics and Marketing Conference. See how Lean Operations Management training increases gaming and hospitality business functions. Hotel operations, F&B, marketing, player experience, workforce and more benefit from an efficient and effective business perspective. https://ravingnext.com/